Privacy Policy | Elastiq

Introduction

Elastiq AI Inc. ("Elastiq," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Information You Provide

We collect information you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, company name, and job title when you fill out forms or contact us
Account Information: Information needed to create and manage your account
Communications: Records of your correspondence with us
Payment Information: Billing details processed through secure third-party payment processors

Information Collected Automatically

When you visit our website, we may automatically collect:

Device Information: Browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, click patterns
Location Data: General geographic location based on IP address
Cookies: See our Cookie Policy section below

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Respond to your comments, questions, and requests
Send promotional communications (with your consent)
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent security incidents
Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share your information with:

Service Providers: Third parties that perform services on our behalf (hosting, analytics, payment processing)
Business Partners: With your consent, for joint marketing initiatives
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Delete your personal information
Restrict or object to certain processing
Data portability
Withdraw consent at any time

To exercise these rights, please contact us at privacy@elastiq.ai.

Cookie Policy

We use cookies and similar tracking technologies to collect and track information about your browsing activities. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website.

Types of cookies we use:

Essential Cookies: Required for the website to function properly
Analytics Cookies: Help us understand how visitors interact with our website
Marketing Cookies: Used to deliver relevant advertisements

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at:

Elastiq AI Inc.
Email: privacy@elastiq.ai
Address: New Jersey, USA